Microsoft CRM
The World-Leading CRM System - Dynamics CRM
What is Customer Relationship Management CRM System?
In the 1950s, the Customer relationship management system was used by the people who managed their customer database in paper records. In the 1990s, some businesses used excel tables to store their customer information as a digitalized CRM system.
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Nowadays, a CRM system is not used to store customer data only, it can track the customer's interactions and activities like website visits, email conversations, phone calls. You can engage your customers with the marketing programs, increase customer loyalty and retention, support call center and field service engineers on the cloud-based CRM solution.
What is Microsoft Dynamics CRM?
Microsoft CRM 1.2 was released in 2003. Then Microsoft CRM 4.0 and Microsoft Dynamics CRM 2011 were to support computers that could be run on Windows Server 2008 Hyper-V. In 2008, Microsoft Dynamics CRM Online was launched in North America. Microsoft Dynamics CRM Online was launched worldwide on January 17, 2011*. It was the first time of Dynamics CRM released in the cloud. Microsoft Dynamics CRM Online was available in 40 markets and in 41 languages.
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Microsoft develops new capabilities on CRM solutions continuously. In 2016, Microsoft Dynamics 365 was officially released. It was rebranded as Microsoft Dynamics 365 which is one of the most widely-used CRM systems adopted by different industries.
Why Implement Microsoft CRM?
With the world-leading Microsoft CRM system, you can manage and maintain your customer relationship; increase sales by tracking sales leads, opportunities, and pipelines; build your brand with social media marketing and promotion campaigns; and improve productivity by streamlining your sales, marketing, customer service, and field service activities.
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Microsoft CRM solution can help you to meet regulatory compliance standards, learn more about compliance
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Source: *news.microsoft.com/2011/01/17/microsoft-dynamics-crm-online-now-available-worldwide