Microsoft Dynamics 365 Customer Service provides agents with all the resources they need to deliver fast and effective customer service in a call centre. It supports the omnichannel including a robust portal for self-service and peer-to-peer community support and a contact center. With this customer service system, agents can track customer issues and all interactions, create and schedule services, and track service levels through service level agreements (SLAs) on a single platform. By using Microsoft Dynamics 365 Customer Service, agents can quickly engage customers and address their questions and problems.